Shipping policy

Shipping Policy

Order Processing
All orders are processed within 24 to 48 hours of being placed (Monday–Friday, excluding public holidays). Once your order has been dispatched, you'll receive a confirmation email with your tracking information.

Delivery Times
Estimated delivery is 7 to 11 business days from the date of dispatch. Please note that delivery times are estimates and may occasionally vary due to factors outside our control (carrier delays, customs processing, peak periods, or unforeseen circumstances).

Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your order.

Order Tracking
As soon as your order ships, you'll receive a tracking number by email so you can follow your parcel every step of the way. If you haven't received your tracking details within 3 business days of ordering, please check your spam folder or contact us.

Delays
While we work hard to get your order to you as quickly as possible, occasional delays can happen. If your order hasn't arrived within the estimated timeframe, please reach out to us and we'll be happy to help track it down.

Incorrect Address
Please make sure your shipping address is complete and correct at checkout. We cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Questions?
If you have any questions about your order or shipping, contact us at contact@clarlens.com — we typically reply within 24 hours.